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2009 Infrastructure as a Service, and Cloud Computing, Enterprise 2009 Black Book Survey Results Aarkstore
KEY RESULTS customer experience
KEY FINDING: THE MOST IMPORTANT CUSTOMER SATISFACTION KPI TO INFRASTRUCTURE IN 2009 OUTSOURCED
Innovation, Trust, Reliability and displays are most important attributes influencing customer satisfaction with their business infrastructure outsourcing and cloud providers IAAS.
KEY FINDING: ITO SATISFACTION VENDOR INFRASTRUCUTRE is greater among small vendors and MidMarket NOW
Customers with annual revenues of $ 500M to $ 1B are significantly more satisfied Outsourcer its infrastructure that are major customers of Market Cap.
KEY RESULTS: U.S. SELLERS are significantly preferred by U.S. CLIENTS
alternatives in Latin America are challenging Indian infrastructure suppliers as they evolve.
PREFERRED LOCATION FOR CLOUD OF OUTSOURCING INFRASTRUCTURE MANAGEMENT SUPPLIERS
WESTERN EUROPEAN CUSTOMERS
(Choose two)
United Kingdom 96.1%
France 80.8%
Germany 5.5%
Norway / Sweden / Denmark 4.7%
Russia / Eastern Europe 3.2%
HIGHEST ANTICIPATED
GROWTH INDUSTRIES
INFRASTRUCTURE FOR SERVICE AS
CY2009 INDUSTRY BUDGETED / ANTICIPATED BUDGET INFRASTRUCTURE OUTSOURCING
INITIATIVES
NEW ADD ONS
30.7% 70.8% COMMUNICATIONS
Non- profit 64.2% 20.4%
EDUCATION 61.5% 25.7%
14.9% 55.2% MANUFACTURING
20.8% 50.7% ENERGY
TECHNOLOGY 43.2% 31.4%
INSURANCE / FINANCE 28.5% 18.2%
PREFERRED LOCATION FOR CLOUD OF INFRASTRUCTURE MANAGEMENT SUPPLIERS FOR OUTSOURCING
U.S. CLIENTS
(SELECT DOS)
United States 94.0%
Mexico 32.1%
26.6% India
Brazil 24.1%
Chile 10.0%
OFFSHORE consider
CLOUD OF BUSINESS IN THE FUTURE AS INDUSTRY Madura
India 90.8%
Latin America 91.3%
Eastern Europe / Central 80.5%
China 11.4%
Table of Contents:
Introduction 6
Cloud Computing and Isaiah 13
Summary of Results 16
General methodology and 18
General survey of ITO Infrastructure ranking: 22 Business Management Vendors
Industry: Sourcing: IT Outsourcing
Business mentioned
10Gen, 3Leaf Systems, 3b, International 6fusion, absolute performance, adaptability, Ajax, Alentus, Amazon, Appirio, Appistry, Aptaria, Maxtronic Arena, Arista Networks, Networks Asankya, Blue, BitRock, BlueLock, Boomi, Box.net, BT, Canaan Partners, Capgemini P34, Casdex, Chris Richardson Consulting, Citti, Citrix Cloud Architects, Cloud9 Analytics, CloudRamp, CloudScale Networks, Cloudscape.ws, CloudWorks, CNI Systems, CohesiveFT, CollabNet, Concentric, Cordys, Partners Cronos, CSRware, CuperTek, Cycle Computer, Data Line, Dell, DNAmail, eBay, EDS, knives, EMC, Engine Yard, Enki Consulting, Enomaly, Excelian, Flexiscale, Forrester, Fortress ITX, G.ho.st, Gear6, GigaSpaces, GoGreen, Google, GraphLogic, GridGain, Hewlett Packard, IBM Global, IBRIX, InfoQ, Intel, IntelePeer, Iron, Iterative Designs, ITO America, Jamcracker, Joyent, JumpBox, Just Skill, Kaavo, Cape Tech, Linxter, Mohr Davidow Ventures, MessageLabs, Microsoft, Mimecast, Metrics model Moderro Technologies, Moka5 (MokaFive), Mosso, NetApp, Netmagic, NewServers, Nirvanix, cloud NetSuite, Ocarina Networks, OpSource Cloud, Oracle, Orange Business Services, Panorama Software Computer Parabon, Parallels, ParaScale, Patni Computer Systems, Peer1 Networks, PI, Platform Computing, PLX Technology, ProjectLocker, Promise Technology, Qlayer, QlikTech, Rackspace, Red Hat, Reliance Globalcom, RightScale, Taylor Robson, Rogue Wave, rPath, Salesforce.com, Sapotek, Saugatuck Technology, Savvis, ScanSafe, ServePath, ServiceCloud, SIMtone, SkillSoft, Skytap, SmugMug, SOASTA, Solace Systems, Spiceworks, SpiderOak, Sun Microsystems, Symphony Services, Tap Systems, calves, Terremark, Tier3, Transitive, Trend Micro, Union Square Advisors, Unisys, Univa UD, uTest, Vertica, VMware, Companies Expand, XCalibre, Yahoo, Zabovo.com, Zeus Technology, Zuoren, 123Together.com, 361 Degrees, 3PAR, 8e6 Technologies, A10 Networks, Aastra, Accario, Accellion, AccessFlow, acenet, ACMA, Acronis, Actional, activePDF, Acxiom, Adaptec, ADC, supplements, Adexis, Adtran, Agilysys, Agito Networks, AirMagnet, Akorri, Aladdin Knowledge Systems, Alcatel-Lucent, the logic of alert, AlterPoint, Altor Networks, AMAX, AMCC, Amyuni, Apani, APC, APCON, APM Experts, Appistry, application innovation, Apptio, Aquantia, Arastra, Arava, Arbor solutions, ArcSight, Network Areohive, Array Networks, Arrow ECS, ARTEC – Computer, Asigra, Asoka USA, Aspera, Internet Security Astaro, Atempo, ATEN Technology, adaptive systems, AutoVirt, Avanade, Avaquest, Avaya, Aventiv-NomaDesk, Avocent, AVTECH, AXIOMTEK, BakBone, BBN Technologies, bDNA, BEA Systems, Bedsole, Benchmark Capital, Berkeley Varitronics, BigFix, Bivio Networks, Red Blade, Blue Lane, BlueArc, BluePoint, BlueStripe, Bobcares, Bosanova, Brigh Technologies, Brocade, CA, CalAmp, companies Capitial Trust, Cassatt, Catbird, Cayenne, CDG, Ceedo, Certeon, Champion Solutions, Check Point Software, Chip PC, CIRB, Citihub, ClearCube, CommVault, Compass America, Compellent, Compugen, computer lab Concentsus International,, Configuresoft, Continuity Software, Coraid, Courion, Coyote Point Systems, cPanel, Credit Suisse, Crosswalk, CrystalTech Web Hosting, CSC, Data Domain, Databarracks, DataCore, DataDirect, Datagardens, DataPipe, DataSynapse, DC3 Solutions, EqualLogic, Desktone, Devon IT, Digipede, Doctrino Systems, DocuSign, DoubleTake Software, Dynamic Network Factory, DynamicOps, Ecora Software, eG Innovations, Egenera, Electric Cloud, Electrorack, Embotics, Emulex, Endeavors Technology, enigmatic Enomaly, Entuity, EqualLogic, Ericom, EVault, develop solutions, Exinda, eXludus, Extentrix Systems, F5Networks, FalconStor, Faronics, FastScale, FastSoft, FOCUS Consulting Fortinet, Fortisphere, Fugitive LLC, Fujitsu Systems, Fusepoint, FusionStorm, Gateworks, Getronics Solutions, Gibraltar, greenhouse technologies, GlobalFluency, GlobalSCAPE, GlobalSign, Green Hills Software Dynamic Grid, GRIDtoday, groupSPARK, Hiperware, Hitachi Data Systems, Hubspan, Hurricane Electric, Hyper9, HyPerformix, Hyperic, I2, IGEL Technology, Ignite Consulting, Illumita, IMEX Research, incipient penetration Venture Partners, InstallFree, INSYSTEK, integrity, Ipswitch, Isilon Systems, iTrinegy, Kace, Kaseya, KI Lipton, Kidaro, Kingston Technology, KnownHost, Lanamark, LeftHand Networks, Lenovo, Leostream, Liquid Computing, Lucid8, LynuxWorks, Magirus, Mailtrust, the main line, ManageIQ, ManageSoft, Marathon Technologies, Marketo, Markitects, McAfee, Meridian IT, Metron, Microsemi, microserve Mid-Atlantic teams, Mimosa, Mimosa Systems, Software Mindbridge, Miva Merchant, MonoSphere, Morph Labs, MXI Technologies. mySoftIT, Nagarro, Namescape, NComputing, NEC, Nemertes, Neopath, Neoware, Magic Net, NetApp, Neterion, NETEX, NetIQ, Netuitive, Network Appliance, Neverfail, New Age Technology, Engineering new idea, NewTek, Nexenta, NextIO. Nimsoft, Niyuta, NoMachine, Nortel, Novell, Camino Viejo de Informática, Omnitron, Avenue, ONStor, Opalis Software, Open Labs Kernel, OpenHosting, OpenSpan, opt, Opus Capital, PacketTrap, Palm, Inc., Panda Security, Logic Pano, Insight Design Solutions IP Pico, PHD Technologies, Phoenix Technologies, Phurnace Software, Pillar Data Systems, Pinnacle Cart, Pivot3, PlateSpin, Proofpoint, ProServeIT, ProSync, Provision Networks, Q1 Labs, QG Software, Qualys, Quest Software, R1Soft, Racemi, RACKWISE, Radiant Logic, Raritan, Raxco Software, Red Hat, Reflex Security, Regan Technologies, Corporate Resolution RF Code, Riverbed, RSA Security, Ruckus Wireless Solutions, Sagent, SanDisk, SAVVIS, ScaleMP, Scalent Systems, ScienceLogic, ScriptLogic, Seanodes, Command Security Secure Computing, Sentillion, ServInt, Shavlik, Silpion, SIMtone, Singularity Technologies, Sitemasher, SmarterTools, Socialcast, SoftLayer, SolarWinds, SolutionSet, Sonasoft, SSH Communications Security, StackSafe, Starfire, Steeleye Technology, StillSecure, Stonefly, Stonesoft, Stoneware, StorageCraft, StorageNetworking.org, StorMagic, Stratus, Sun Microsystems, Oren Tech, SunView, Supermicro, Surgient, SWsoft, Sycros, Symantec, Systar, TELECOMPUTER, Group 451, the Israeli Association of Grid Technologies, TheInfoPro, ThinkEquity Partners, ThinPrint, Third Brigade, Tideway, TigerPaw, TOA Solutions, ToutVirtual, train signal, TRANGO Virtual Processors, Tresys Technology, Trigence, Tripwire, Twisted Pair Solutions, the UK-2 Limited, Ulteo, UniPrint, United Devices, Vi Labs, vast systems, VDIworks, Veeam Software, Veodia, Verio, VeriSign, Vicom, monitor, VirtenSys, Virtera, Virtual PC, Virtual Iron, VirtualizationChat.com, VirtualLogix, Virtugo, Virtutech, visionapp, VisionCore, VKernel, People VM, VM6, VMLogix, vmSight, vThere, Vyatta, Wyse Technology, XDS, XenoCode, Xiotech, xkoto, Xsigo, Akami, AT & T, BMC, Datanex, Informatica, HP – EDS, T SYSTEMS, HCL, Wipro, Tata (TCS), Satyam Mahindra, Infosys
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